Frequently Asked Questions


Do you take insurance?

Yes! I currently accept insurance from the following carriers: AETNA, Anthem Blue Shield and Blue Cross, Carelon Behavioral Health, Quest and Cigna.

If you have a different insurance plan, it is possible that you may be partially or fully reimbursed for your sessions. It is best to check with your health insurance company or your employer’s human resources department to understand your benefits. If you do have out-of network benefits, I will provide you with the appropriate paperwork to facilitate the process. You will be responsible for payment at each session and your insurance will reimburse your expenses afterwards.

How do I check my out-of-network coverage and possible out-of-network benefits?

You can speak with your health insurance company and ask these simples questions:

  • Do I have a mental or behavioral health policy with out-of-network benefits?

  • What are the requirements to use my out-of-network benefits?

  • Is a referral required from my primary care physician?

  • Do I have an out-of-network deductible?

What is your rate?

My rates are $275 for individuals and $350 for partners per session.

How do I pay?

You will pay by credit card through my Headway profile at https://headway.co/providers/sue-fine?utm_source=pem&utm_medium=direct_link&utm_campaign=121764 . The good folks at Headway will also process all of the insurance claims and paperwork.

For Out-of-Network or if you do not have insurance, I accept all credit cards.

Are sessions virtual or in-person?

All of my sessions take place virtually through a platform that is HIPAA compliant. It’s easy to navigate and still a powerful experience.

Can I live anywhere?

Right now, only folks who live in New York State can sign up.

What’s the first step?

You’ve already taken it! Just reading this and getting ready to reach out is important. I offer a free, 15-minute introductory call so we can start to get to know each other and see if we’re a good fit.

What’s your cancellation policy?

All clients are asked to provide a minimum of 24 hours’ notice if they are not able to keep their appointment. If a scheduled appointment is not canceled within 24 hours, clients will be billed my full rate, with the exception of a medical emergency.